Digital Commerce, Marketing & FinTech


Payments 2022 Study

Shopping While Driving Gains Traction

Why Global Gig Workers Like Local Payments

Will Consumers Bank With Their Telcos?

Consumers Still Have Much To Learn To Reach Financial Literacy

AI Innovation Playbook

Virtual Reality in Retail: 2019 and Beyond

Keeping Pace with Holiday Shipping Expectations

Take Control of Online Returns to Keep Customers Coming Back


What’s in Store for Super Bowl LII?

Why OTT Video Ad Spend Soared in 2017

I spent over a decade at eMarketer as a digital commerce analyst who wrote reports on subjects like social commerce, beacon technology, and chatbots; participated in webinars and podcasts; and acted as expert source to the media. I also wrote for the daily eMarketer Retail newsletter. (Subscription-only sample reports available upon request.)

Articles:

Amazon Doesn’t Dominate Private-Label Sales (Yet)

Can Emerging Tech Help with Consumers’ High Expectations?

Many Brand Marketers Plan to Try Conversational Commerce

Where I’ve Been Quoted:

Marketplace
Walmart Partners with Google to Enable Voice-Activated Shopping at Home

The Washington Post
Walmart and Google are plotting to change your shopping habits

Wired
Google and Walmart’s Big Bet Against Amazon Might Just Pay Off

The San Diego Union-Tribune
This Company is Helping Best Buy, Macy’s and PetSmart Compete with AmazonIn Test, Walmart Employees Moonlight as Delivery Drivers

WWD
Facebook to Test ‘Shopping’ Section
Amazon to Top Macy’s as Largest Apparel Retailer in the U.S.

Bloomberg
Apple’s Failed Retail Revolution: Beacons Still Won’t Be Big on Black FridayChina Shops Alibaba for U.S. Goods From Toothbrushes to NutsGamestop to J.C. Penney Shut Facebook Stores

Digiday
Social Platform Buy Buttons Fail to Catch On
How Madewell Became J.Crew’s Golden Goose

SFGate
Facebook Helps Small Businesses With Ads

Star Tribune
Supermarkets Add Digital Coupons, but Response Has Been Tepid

The New York Times
After Carriers Falter, Questions for Web Shopping
Hey, How Did You Find That Place?
Small Retailers Open Up Storefronts on Facebook Pages

Reuters
Reddit Reaches for Profits Through a Geek-Culture Bazaar

The Wall Street Journal
Clorox Using Facebook to Woo Customers

Daily Finance
‘Like’ This Blouse? New Clothes Hangers Display Facebook Likes

Portland Business Journal
The Clymb Reaches New Height